Evaluating bids

E-commerce Customer Service/Hr Manager

Published on the May 21, 2025 in Admin Support

About this project

Open

We are seeking a highly organized and experienced individual to oversee our team of customer service virtual assistants. As the Customer Service VA Manager, your primary responsibility will be to ensure that our VA's stay on task and meet their Key Performance Indicators (KPIs). You will be responsible for monitoring their performance, providing feedback, and implementing strategies to improve efficiency and productivity. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of customer service best practices. If you have a proven track record in managing remote teams and are passionate about delivering exceptional customer experiences, we want to hear from you.

Key Skills:
- Team management
- Performance monitoring
- KPI tracking and analysis
- Remote team communication
- Customer service best practices

Project overview

Your position would be a cs manager, our cs side of operations is really messy without good systems at the moment, so it would be your role to come in, help setup systems and sop's, as well as hire and train new agents.

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability Full time

Project duration More than 6 months

Skills needed

Shopify Management

Want to start working on this project?

Log into your Workana account or Register today. Boost your freelance work!