Development of an Ai-Powered Faq Assistant for Small Businesses

We are seeking a skilled freelancer or team to develop and implement a lightweight, ai-powered faq assistant designed for small businesses. This self-service widget will integrate seamlessly into various digital touchpoints, providing immediate and accurate customer support. The primary goal is to offer a helpful, human-like interaction while ensuring the system is simple enough for non-technical business owners to manage.Key functionalities and requirements include:Natural Language Processing: The assistant must be capable of understanding natural-language questions from customers.Concise and Accurate Answers: It should retrieve and present clear, accurate answers from a provided FAQ knowledge base.Continuous Learning: The system needs an intuitive admin panel allowing business owners to easily add new questions and answers. The AI model should update and learn from these additions without requiring redeployment.Easy Embedding: The widget must be easily embeddable on websites, mobile views, and existing helpdesk portals using a simple code snippet.Fallback Mechanism: When the AI assistant is unable to answer a query, it should seamlessly switch to a live chat or email fallback option.Interaction Logging and Analytics: All customer interactions must be logged. The system should provide analytics to review popular queries, identify knowledge gaps, and allow for data export.The chosen technology stack (e.g., OpenAI, LangChain, RAG with vector search) should prioritize affordability for small businesses and ensure snappy performance. Comprehensive documentation is crucial, enabling the client to retrain the model, add new entries, and customize the look and feel independently post-hand-off.Deliverables for this project include the complete source code.