Experienced L2 Technical Support Engineer for Vas & Iot Environment

We are seeking a highly skilled L2 Technical Support Engineer to join our team. This role is responsible for advanced Level 2 analysis, troubleshooting, and resolution of technical incidents within a dynamic VAS (Value Added Services) and IoT (Internet of Things) environment. The successful candidate will ensure high service availability, achieve customer satisfaction, maintain strict SLA compliance, and facilitate seamless coordination across internal teams, partners, and service providers. The position demands strong analytical capabilities, deep telecom domain expertise, and hands-on technical proficiency across network, database, and system environments.