Highly Organized Remote Immigration Legal Assistant for U.S. Law Firm

U.S. Immigration law firm, is seeking a reliable, highly organized Remote Immigration Legal Assistant to support our active client caseload.

This is a long-term role for someone who is strong at follow-through, client communication, organization, and managing many open tasks at the same time.

The primary purpose of this position is to make sure existing client matters continue moving administratively so our paralegal can focus on substantive casework.

Schedule
Remote
30–40 hours per week
Must be consistently available during our working hours of 10:00 a.m.–6:00 p.m. Eastern Time
Long-term opportunity
Latin America preferred
Spanish required
Responsibilities

You will be responsible for a combination of client follow-up, case monitoring, file organization, data entry, routine immigration forms, and administrative case support.

Responsibilities include:

Following up with clients for missing documents, signatures, and information
Making repeated follow-up calls and sending messages when clients do not respond
Following up for medical exams, tax documents, civil documents, police records, school records, employment history, address history, and other required evidence
Conducting routine client check-in calls
Following up on existing-client payment plans and past-due balances
Entering and maintaining client information in CampLegal
Updating client profiles, employment history, address history, family information, and immigration information
Uploading, naming, and organizing documents
Maintaining organized electronic case files
Entering USCIS receipt information into Lawfully
Monitoring Lawfully alerts
Processing uscis and eoir notices
entering deadlines and updating case information
identifying matters that appear stale or blocked
preparing signature packets
preparing routine immigration forms and updates after training, including matters such as ar-11s, eoir-33s, and straightforward i-765s
populating forms using information already collected from the client
assisting with filing preparation and packet organization
documenting all client communications and follow-up efforts
escalating substantive or legal questions to the paralegal
who we are looking for

we are looking for someone who:

is extremely organized
follows through without needing repeated reminders
is comfortable making phone calls and repeatedly following up with clients
keeps detailed notes
notices when something has been sitting too long
can manage many small open tasks without losing track of them
is comfortable working with deadlines
can work independently once trained
knows when to escalate rather than guess
takes accountability for mistakes
is comfortable working remotely
is fluent in spanish
has strong written and spoken english

prior experience with a u.S. Law firm, immigration law office, or legal case-management system is strongly preferred.

Experience with CampLegal, Docketwise, Clio, MyCase, LawLogix, Lawfully, uscis forms, or eoir matters is a plus.

Important

This role involves substantial client follow-up.

Please do not apply if you are uncomfortable:

Making frequent client calls
Following up multiple times when someone does not respond
Working with repetitive administrative tasks
Keeping detailed case notes
Managing multiple unfinished tasks at once

We are not looking for someone who waits for a supervisor to assign every next step.

We are looking for someone who can work within established procedures, identify what remains outstanding, follow up, document what happened, and escalate problems when necessary.

How to Apply

Please answer all five questions thoughtfully. Generic or incomplete responses will not be considered.

1.

You asked a client for three documents on Monday. On Thursday, the client sends only one of the three documents and does not mention the other two. Walk us through exactly what you would do next.

2.

You receive a USCIS or immigration court notice that you do not fully understand. What steps would you take before doing anything with the case?

3.

A client has not responded to three calls and two messages, and the case has an upcoming deadline. What would you do next, and how would you document and escalate the situation?

4.

How do you personally keep track of multiple unfinished tasks, deadlines, and follow-ups? Please describe the actual system or process you use rather than simply saying that you prioritize or make a to-do list.

5.

Describe your experience, if any, working with U.S. Immigration law, U.S. Law firms, immigration forms, or legal case-management software. Then give one specific example of a time you noticed that something had been missed or was not moving as it should and explain what you did.

By applying, you are confirming that you are fluent in Spanish, comfortable making repeated client follow-up calls, and consistently available during our required Eastern Time working hours.

Please do not send a generic proposal. We will be reviewing your answers carefully.