Bilingual Client Concierge Representative (Spanish/English) for Home Services

We are seeking a highly motivated and customer-focused Bilingual Client Concierge Representative (CCR) to join our team. This is an exciting opportunity to be our first Virtual Assistant sales representative, playing a crucial role in helping homebuyers seamlessly set up their utilities and home services. Utility Helpers partners with real estate agents and lenders to provide a streamlined concierge service for new homeowners. The ideal candidate will be fluent in both Spanish and English.

Key Responsibilities:
Serve as the primary contact for new homeowners referred by our partners.
Guide customers through the process of setting up essential home services, including Electricity, Water, Trash, Internet/TV/Phone, Home Security, Moving Services, and Home Warranty options.
Coordinate service activations to align with customer move-in timelines.
Educate clients on available service options and provide clear recommendations.
Facilitate the completion of service selections during the initial call whenever possible.
Present optional services in a consultative and helpful manner.
Accurately document all customer interactions and details in our CRM system.
Deliver a consistently professional, friendly, and efficient customer experience.

This role combines customer experience, consultative sales, and service coordination. Top performers will demonstrate the ability to build rapport quickly, confidently lead conversations, guide customers to timely decisions, and maintain exceptional organizational skills and attention to detail. Most interactions will be conducted via phone, with occasional email follow-up.