Call center advisor - Procura-se Freelancer

Sobre este projeto

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We are hiring!
Call Center Advisor - 100% Remote (Work from anywhere)
🌎 Remote / Open to Candidates Across LATAM
💻 Full-time (40 hours per week). Working hours: U.S. Business hours (EST)

About Us:
We are seeking enthusiastic and skilled Call Centre Advisors to join our team, serving renowned American and Canadian brands. If you have the right skills and motivation, you can quickly rise to a Call Centre Team Leader or Manager position.

Key Responsibilities:
📞 Handle inbound and outbound calls in fluent English
📝 Follow a short script (2-4 minutes) and transfer calls as needed
💻 Update our systems with relevant information during and after calls, adhering to standard operating procedures
📊 Utilize Excel to track performance metrics

Qualifications:
🌟 Advanced English proficiency
💬 Excellent communication and interpersonal skills
🏢 Previous experience in a Call Centre, Sales, or Customer Service environment is required
📄 Proficiency in computer applications (Word, Excel, etc.)
📞 Basic knowledge of call center telephony and technology
⌨️ Strong data entry and typing skills
🔍 Attention to detail
🎧 Must own a USB or Bluetooth headset and a PC/laptop

What We Offer:
💰 $500 + up to $250 bonus
📚 Paid training period
🕒 Full-time role: 40 hours per week (Monday to Friday; no weekends)
🌐 Work from anywhere with a stable PC/laptop and internet connection
🚀 Opportunities for learning, professional growth, and an international career

Please Note:
We request that only candidates who are comfortable working remotely as independent contractors apply.
We are an equal opportunity employer and encourage all qualified individuals to apply.
Only suitable candidates will be contacted.

Join us and take the next step in your career!

Contexto Geral do Projeto

Key Responsibilities: - Taking inbound and making outbound calls in fluent English - Following a short (2-4 minutes) script and transferring the call - Updating the system with relevant information during and after the call according to standard operating procedures - Using Excel for tracking metrics. Qualifications: - Advanced level of English proficiency - Excellent communication skills - Some working experience in a Call Centre, Sales, or Customer Service environment is required - Proficiency in relevant computer applications (Word, Excel, etc.) - Some knowledge of call center telephony and technology - Good data entry and typing What we offer: - Quarterly Bonuses are available in addition (changes based on quarter) - Paid training period - Full-time role – 40 working hours from Monday to Friday (no work on weekends) - Work from anywhere as long as you have access to a PC/laptop and stable and fast Internet - Possibility for learning, professional growth, and building an international career.

Categoria Suporte Administrativo
Subcategoria Atenção ao cliente
Tempo requerido Entre 10 e 20 horas
Isso é um projeto ou uma posição de trabalho? Um projeto
Disponibilidade requerida Meio período

Duração do projeto Mais do que 6 meses

Habilidades necessárias

Microsoft Excel CRM Atenção ao cliente

Sobre este projeto

admin-support / customer-support

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