Customer & Guest Support Specialist/ Especialista en soporte a clientes y huéspedes


Evaluando propuestas
Descripción:
The freelancer would be able for working at nights. Must support operations of City Managers, do quality control of properties and handle of all the communication with guests and host in English and Spanish. You will also support CMs to coordinating the reservations, coordinating with our cleaning professionals and make sure that all of our listings are ready for that next guest awaiting for the best possible experience while staying at one of our great listings.
RESPONSIBILITIES
- Manage heavy loads of emails (and a few calls once in a while)
- Provide great customer service by responding to guest's and customer's questions, inquiries and requests
- Familiarize yourself with our backend and HostPanel (training provided)
- Build relationships with partners, cleaning professionals, interns, and third service providers to ensure all operations are running smoothly
- Make cold calls to those new leads looking for help with their properties (training provided)
REQUIREMENTS
- Spanish native (required) and English (advanced level) - tech savvy (required)
- Excellent communication & people skills
- Positive attitude & independent. READY TO GO FOR THE EXTRA MILE
- Advanced typing skills
- Minimum 4 six-hour shifts a week, including nights, weekends and holidays
- Ability to work in a fast-paced, deadline-driven environment
SALARY
- Basic + Commissions

THIS IS A MÉXICO CITY BASED POSITION.

Category: Admin Support
Subcategory: Customer Support
Time required: From 5 to 20 hours
Is this a project or a position?: Long term position
Required availability: Full time

Abierto

Presupuesto

17

Propuestas

19

Freelancers interesados

Publicado: Hace 5 meses

Plazo: No definido

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