Sobre este proyecto
admin-support / customer-support
Abierto
Customer Support for a marketplace
Job description:
- Managing cancellations and processing refunds in the system.
- Troubleshooting technical problems, such as login or payment issues.
- Responding to customer inquiries (e.g. Questions about commission level, bookings, insurance, taxes, payments).
- Onboarding new users and ensuring their profiles are live.
- Dealing with customer complaints and mediating in disputes (e.g. If an user is not satisfied with the service provider or if a service was faulty during execution).
- Being available on the phone emergency hotline at specific times (emergencies only)
- Providing feedback to improve processes and enhance customer experience.
We are a marketplace in expansion and we are searching for someone who can help in the customer service department 6 days per week, 2h per day.
We search for someone long-term.
Languages: español o inglés. Plus Dutch.
Categoría Soporte Administrativo
Subcategoría Atención al cliente
¿Es un proyecto o una posición? Un proyecto
Disponibilidad requerida A tiempo parcial
Duración del proyecto Más de 6 meses
Habilidades necesarias