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Customer Support leader

Published on the January 18, 2023 in Admin Support

About this project

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The project for this job description is to create and manage a customer support team for an e-commerce jewelry brand. The main goal of the project is to improve customer satisfaction and reduce the risk of customer loss by providing fast and effective support for customer inquiries and complaints. This will be accomplished through the use of a help desk designed for e-commerce stores, which will allow the team to quickly respond to customer inquiries and improve templated replies. Additionally, the team will monitor and manage customer feedback on Trustpilot and other review sites to address any negative reviews and prevent customer loss. The team will also work closely with other departments, such as product and marketing, to improve the overall customer experience. Overall, the project aims to create a customer support team that is efficient, effective, and provides a positive customer experience that will ultimately lead to customer loyalty and retention.

Project overview

Improve customer support for an e-commerce jewelry brand by creating a dedicated customer support team that will use a helpdesk, monitor feedback on review sites, address negative reviews, and work with other departments to improve the overall customer experience. The goal is to increase customer loyalty and retention.

Category Admin Support
Subcategory Customer Support
Is this a project or a position? Project
Required availability Part time

Project duration More than 6 months

Skills needed

Customer Support Helpdesk English Customer Experience

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