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Customer Support leader

Publicado el 18 Enero, 2023 en Soporte Administrativo

Sobre este proyecto

Abierto

The project for this job description is to create and manage a customer support team for an e-commerce jewelry brand. The main goal of the project is to improve customer satisfaction and reduce the risk of customer loss by providing fast and effective support for customer inquiries and complaints. This will be accomplished through the use of a help desk designed for e-commerce stores, which will allow the team to quickly respond to customer inquiries and improve templated replies. Additionally, the team will monitor and manage customer feedback on Trustpilot and other review sites to address any negative reviews and prevent customer loss. The team will also work closely with other departments, such as product and marketing, to improve the overall customer experience. Overall, the project aims to create a customer support team that is efficient, effective, and provides a positive customer experience that will ultimately lead to customer loyalty and retention.

Contexto general del proyecto

Improve customer support for an e-commerce jewelry brand by creating a dedicated customer support team that will use a helpdesk, monitor feedback on review sites, address negative reviews, and work with other departments to improve the overall customer experience. The goal is to increase customer loyalty and retention.

Categoría Soporte Administrativo
Subcategoría Atención al cliente
¿Es un proyecto o una posición? Un proyecto
Disponibilidad requerida A tiempo parcial

Duración del proyecto Más de 6 meses

Habilidades necesarias

Atención al cliente Helpdesk Inglés Experiencia de cliente

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