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Field Tech for onsite support in Cayman Islands

Published on the June 10, 2021 in Admin Support

About this project

USD 50 - 100

We are looking for freelancer living and working in Cayman Islands, Grand Cayman, to do end-user support, IT support,
Job Description
In most of the cases, the job requires an L1 (basic) knowledge technician with at least intermediate English level; the possible activities are mostly break-fix related, involving, but are not limited to:
·  Parts replacements: batteries, I/O board, perc, hdd, power board, system board, memory modules, among others, on servers, laptops, or desktops, depending on customer's needs.
·  Racking and unracking of servers or network devices, console connection to these devices thru a tech's laptop, and an Internet connection.
·  End User Support, Reimage and/or deployment of eu devices; servers, laptops or desktops, hdd formatting, using a prepared usb flash drive or via the customer’s network
·  perform basic troubleshooting of servers, laptops, or desktops

in general, the services we provide can be dispatch or on-demand, per-ticket support.
As with any IT service, calls are not guaranteed to happen with any frequency unless otherwise stated by a particular customer/project. There might be scheduled visits depending on the customer’s needs and requests.

Project overview

Our company: FNG.Ltd

Category Admin Support
Subcategory Customer Support
Time required Up to 10 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

Skype Customer Service Desktop Support Technical Support Customer Support

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