About this project
admin-support / others-2
Open
Big Boost Marketing, a thought leader in digital marketing technology, sales funnels and email marketing automation for health professionals is looking for an Operations Manager & Product Lead for immediate full-time hire to join a powerhouse team of ninja marketers, rockstar web developers, graphic designers, and operations gurus.
Big Boost is a fun, fast-paced environment helping healthcare providers make a difference in their communities and ultimately the world. We collaborate. We laugh.
We work hard every day. We are Big Boost - check us out here: https://bigboost.marketing!
Are you a fun and passionate person who believes anything worth doing is worth doing well? Do others describe you as a key player? Are you a creative problem-solver who enjoys operations management? Do you naturally take ownership and track details to completion? Do you consider yourself a forward-thinking and leader?
If you don't like getting uncomfortable or being forced into lateral-thinking situations - you'll hate working with us... But if you're creative, hard-working, truly love a constant challenge and rapid growth, keep reading, because this is the job for you...
As our Operation Manager & Product Lead, you will be responsible for providing leadership, management, and vision to help grow the company. You will have the rare opportunity to play a leading role in the company and work as a key member of the senior management team, and you will report directly to the Chief Executive Officer (CEO).
As our Product Lead, you will work side-by-side the CEO and product strategist to implement new products for hyper-growth while heading the continuous improvement and expansion of existing products.
Our ideal candidate:
[+] Has 3-5 years of experience working as a Head Of Operations or in the Operations Management field.
[+] Has experience working in a start-up environment, marketing agency or SaaS company.
If comfortable working with SaaS products, such as CRMs and landing page builders. (Experience in High Level, Clickfunnel, Active Campaigns and Kajabi are a plus!)
[+] Has experience developing and implementing processes, procedures, and controls to improve client satisfaction and loyalty, as well as drive operational efficiencies
Comfortable working in an entrepreneurial, fast-paced environment and at ease with change and transformation.
[+] Believes in forward-thinking and feedback-driven leadership. Knows how and when to provide feedback to team members but also encourages team members to provide feedback themselves.
Believes in exceptional customer support and the customer journey.
[+] Detailed-oriented and focused on accuracy.
[+] Strong project management orientation and a mindset that every day matters
[+] At your core, you are the catalyst of activity – everyday you push hard to move things forward faster and you always are looking for a faster, better way. You embrace the kaizen approach to business improvements
[+] Knows that it's the little tasks that keep a business up and running and enjoys working out the fine details
[+] Is hungry and highly motivated to work and will always give 150%
[+] Likes to run downhill with a project, take chances, and own it to the very end!
Project overview
Responsibilities:
[+] You will own the client experience and journey - updating and managing the client portal and documentation for completeness. Creating & optimizing client onboarding and client offboarding procedures.
[+] Work side-by-side with the CEO to develop business strategy and vision. Ensure that all team members are working towards the collective goal.
[+] Track KPIs such as client churn, employee churn, profitability, billable hours and growth of our recurring SaaS revenue streams
[+] Working with team leads of the program delivery and client satisfaction team as well as the tech team to set appropriate KPIs for efficiency and productivity.
[+] Be the owner and implementation manager for new products and services. Create documentation, including deployment SOPs and training new team members on new product implementations.
[+] Continuously work on expanding and optimizing existing products.
[+] Become an expert in the High Level platform, monitor updates and new features. Implement new features as needed. Act as product lead and consultant for all High Level inquiries.
[+] Monitor product utilization rate and client satisfaction rate. Identify what features are most valuable to clients and expand on those features.
[+] Identify bottlenecks and address under-performing employees.
[+] Monitor resource allocation, identify when new team members need to be added to the team.
[+] Manage team time-off, hiring & staffing correctly (following existing procedures)
[+] Create and optimize onboarding & offboarding procedures for new team members.
[+] Research and implement new technology to increase efficiency and maximize productivity.
Key Stats About The Company:
[+] Big Boost offers an array of marketing services under a recurring revenue SwaS model.
[+] Premier marketing agency in the functional medicine arena with a deep client pipeline and established market leader position
[+] Streamlined tech stack run by established team of 20 team members, relying on established SOPs and processes.
[+] Compelling value proposition in sales calls, with the goal for accelerated growth in 2022
Category Admin Support
Subcategory Other
Project size Large
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified
Skills needed