We are seeking an experienced freelancer or team to develop and deploy an AI-driven personal assistant for our website. This full-cycle solution will involve conversation design, development, and live deployment, aiming to enhance visitor engagement and streamline common tasks.
The assistant should be capable of:
- Greeting website visitors.
- Answering common questions.
- Completing simple tasks such as booking calls and collecting feedback.
- Guiding visitors to relevant pages or documents.
Key requirements and expectations for the solution and your proposal include:
- A natural and friendly dialogue flow, powered by modern Natural Language Processing (NLP) frameworks such as OpenAI, Dialogflow CX, Rasa, or comparable alternatives.
- A web-based widget or embedded chat panel designed to integrate seamlessly into our existing site stack, which is built with React and
Node.js.
- Secure webhook or REST endpoints to enable the bot to trigger server-side actions and log interactions within our database.
- A straightforward method for updating the knowledge base (e.g., Markdown, Google Sheet, or JSON) without requiring code redeployment.
- Implementation of analytics features to track usage, fallback rates, and user sentiment, facilitating iterative model improvements.
- Comprehensive deployment instructions, with a preference for Docker or serverless solutions, and well-documented source code managed in Git.
Acceptance criteria for the project include:
- The assistant must reliably recognize at least 90% of the test intents provided.
- All text responses must render correctly across both desktop and mobile web platforms.
- The solution must adhere to security best practices, avoiding hard-coded secrets and exclusively using environment variables and HTTPS.
- A handover protocol to human support (via email form) must be triggered when the bot's confidence in its response is low.
Please outline the framework you intend to use, provide examples of prior chatbot work, and an estimated timeline for the Minimum Viable Product (MVP) and subsequent refinement rounds.
Delivery term: Not specified