Evaluating bids

B2b Saas Customer Support (Ai) ; Long-Term Opportunity

Published on the October 08, 2025 in Admin Support

About this project

Open

The project is to support our e-commerce clients in getting the best results from Yuma. As a Technical Account Manager, you will help merchants set up and run their automations, solve issues quickly, and track results. You will work closely with both clients and our internal teams to make sure the platform is well configured and that clients see clear improvements in their customer support. The job mixes client success with technical follow-up and requires someone who enjoys solving problems and making things work smoothly.

Project overview

Yuma is a fast-growing startup backed by Y Combinator. We work with more than 100 online brands in the US and Europe and help them handle thousands of customer requests every day. Our role is to reduce their workload by automating a large part of their support. To keep growing, we need Technical Account Managers who can work with our US-based clients, make sure they are successful on the platform, and build long-term relationships. This position is key to helping our clients trust Yuma and grow with us.

Category Admin Support
Subcategory Virtual Assistant
Is this a project or a position? Project
Required availability Full time

Project duration More than 6 months

Skills needed

Admin Assistant Microsoft Excel Customer Service Organizational Behavior

Want to start working on this project?

Log into your Workana account or Register today. Boost your freelance work!