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Bilingual (Japanese - English) Customer Support Needed

Published on the August 08, 2020 in Admin Support

About this project

USD 15 - 45 / hour

About us:
Strikingly is a modern, mobile-optimized website builder that’s extremely easy to use. Our mission is to give everyone the power to unleash their individuality.

Our headquarters is currently based in Shanghai, China but we have deep Silicon Valley roots. We’re backed by Y Combinator (W13), SV Angel, Funders Club, Innovation Works, Infinity Ventures, Index Ventures, Kevin Hale, and many others.

You can learn more about us from the news:
> https://strk.ly/23p
> https://strk.ly/23o


我社の本社は上海にありますが、元々はシリコンバレーで始まりました。Y Combinator(W13)、SVエンジェル、ファンダーズクラブ、イノベーションワークス、インフィニティベンチャーズ、インデックスベンチャーズ、ケビンヘイルなど、多くの支援を受けております。

> https://strk.ly/23p
> https://strk.ly/23o

Project overview:
We're looking for a Bilingual Japanese -English customer support agent or Happiness Officers that will provide professional and friendly service through our email and live-chat channels. This person should have a passion for helping others and be able to stay calm under pressure.

You'll also translate our product to Japanese. You'll be given the tools to do so easily, and you translate regularly, and moderate others' translations.



This project requires:
- Customer support experience in a fast-paced environment
  - Great Japanese and English communication skills, both written and oral
  - Should love making customers happy!
  - Should have the ability to assess each customer’s issues
  - Knows how to deal with difficult customers/clients
  - Has good analytical and problem-solving skills
  - Has good accurate records keeping
  - Must be a good team player
  - Can work with minimal supervision
  - Knowledge of Domains, SEO and Analytics is a plus!
  - Must be able to work remotely and full-time (at least 40 hours per week)

- カスタマーサポートなどの顧客対応の経験
- 日本語と英語の読み書きができる方
- お客様に丁寧に対応できる方
- お客様の問題を分かって解決できる方
- 怒っているお客様にも対応できる方
- 問題を分かって、解決するスキルがある
- データを保管できる方
- チームで仕事できる
- 1人でも仕事できる
- SEO,ドメインや分析に興味があるのはプラス!
- 1週間に最低40時間を在宅就業できる方

Project overview

What We Offer: - Convenience in working from home - Fun and collaborative international working environment - Opportunities for career advancement - Training and growth opportunities - Paid leave with tenure of one(1) year and above If you are looking for a stable and long term job, submit your proposal and share a brief summary of your experience! 職場の特徴: - 在宅就業できる - 楽しく協調的な国際作業環境 - キャリアアップの機会 - 研修あり - 在職期間が1年以上の有給休暇 安定した長期の仕事を探しているなら、あなたの履歴書を提出して、仕事の経験の簡単な説明を共有してください!

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability Full time

Project duration 3 - 4 months

Skills needed

CRM Customer Service Customer Support Japanese Translation Japanese

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