Care Coordinator- Spanish Speaking

CDAA, a dedicated case management agency, is seeking skilled professionals to join our team. We are looking for individuals with a strong background in customer service and social work to assist in coordinating comprehensive care for our valued members. The role involves direct interaction with members to understand their needs, connect them with appropriate resources, and ensure seamless service delivery. Ideal candidates will possess excellent communication skills, empathy, and a proactive approach to problem-solving, ensuring our members receive the highest quality of support and coordination.

Duties include:
*Responsibilities may include additional tasks according to the needs of the department and the organization.
· Function as the liaison between aide and patient ensuring quality, continuous care.
· Develop and sustain relationships with all vendors to ensure patient census growth.
· Complete and follow VBP Measures and quality assurance.
· Strategically coordinate placement of services between clients and caregivers.
· Communicate openly with other staff in the department regarding scheduling, availability, attendance, and larger-scale issues.
· Keep the Director of Patient Services and vendors informed of any and all patient care issues i.e. Patient or family member complaints, patient incidents, non-compliance with agency rules, change in patient status
· Ensure documentation is being updated for all our caregivers and patients
· Handle and respond promptly to incoming calls, emails or faxes from physicians, contracts or clients requesting report status and/or information; communicate with contracts for patient status.
· Communicate with patients and their families regarding appointment scheduling, physician plan of care, appointment changes, and schedule changes.
· Maintain patient confidentiality and privacy with dignity and respect.
· Ensure the schedule reflects vendor authorization, patient preferences, and aide location, keeping in mind the goal of continuous, uninterrupted service to the patient.
· Handle all escalated non-clinical patient  inquiries and needs.
· Maintain proper documentation; logging events, progress, and items related to patient care activities according to department procedures.