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Chinese Speaker online customer support (emails and social media)

Published on the April 10, 2020 in Admin Support

About this project

Less than USD 15 / hour

Greetings, I am looking for a Chinese speaker (traditional Chinese) to be part of my customer service department.

I run 2 e-commerce websites in Taiwan in the health and wellness niche, and I want someone to take care of customer support through:
1. Email (Freshdesk platform)
2. Social Network (Facebook and Instagram).


Your main tasks:
1. Know the products and explain to the customers if they have any doubts.
2. Reply to emails
3. Reply to social network private messages
4. Create tickets

Please only apply if you are available for a long term position (above 6 months).
Thanks
Apply to this job by mentioning the keyword 'traditional support' just to know you are paying attention to details.

Category Admin Support
Subcategory Customer Support
Is this a project or a position? Project
Required availability Part time

Project duration 3 - 4 months

Skills needed

CRM Customer Service Facebook Admin Assistant Customer Support

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