Client Services & Dispatch Coordinator Remote | Full-Time | Monday–Friday, 10:00 Am–7:00 Pm Est

What You'll Do
Client Communication

Answer inbound calls and text messages from clients inquiring about selling their supplies
Return missed calls and voicemails promptly — same shift, no exceptions
Provide accurate pricing information and answer general product eligibility questions
Handle complaints professionally — de-escalate first, document always, escalate only when a decision above your pay grade is required

Scheduling & Dispatch

Schedule pickups and route them to the right courier based on territory and availability
Own the no-show and reschedule process — follow up, rebook, keep the client in the pipeline
Serve as the first point of contact for courier field questions that don't require management
Pickups scheduled after 6:00 pm est are queued for the following day — courier operations close at 6:00 pm daily

outreach & reactivation

work through inactive and stale client lists during call downtime — not as busywork, as a revenue function
follow up on inbound leads and web inquiries same shift they come in
capture referrals in real time when clients mention sending someone your way

crm & documentation

log every call and message outcome — no exceptions, no shortcuts
keep contact records clean, current, and useful
flag patterns worth escalating — repeat complainers, no-show trends, pricing friction

end-of-day close

use the final hour (6:00–7:00 pm est) to address any remaining inbound contacts, confirm next-day scheduling is clean, and complete any outstanding admin so the following day starts without loose ends


what we're looking for

fluent english — spoken and written — comfortable handling live calls with us clients without hesitation
background in customer service, dispatch, intake coordination, or a similar client-facing role
reliable internet and a quiet, professional call environment
self-directed — when the phones are quiet, you already know what to do next
process-driven — you follow the playbook, document your work, and don't improvise on pricing or payment
stable and consistent — this role requires showing up the same way every day


schedule & compensation

monday–friday, 10:00 am–7:00 pm est (9:00 am–6:00 pm colombia time)
shift ends at 7:00 pm est — no after-hours expectations
full-time, fully remote
$850–$950/month usd, direct hire
you work directly with our team — no agency middleman


to apply
send your resume along with a 60–90 second voice recording introducing yourself. Then answer this in writing:
A client calls upset because their pickup didn't happen and they've been waiting all day. They're ready to hang up. Walk me through exactly what you say and do.
Applications missing either the voice recording or the scenario response will not be reviewed.