Evaluating bids

Customer Service Help for Ecommerce Store

Published on the February 11, 2020 in Admin Support

About this project

USD 500 - 1,000

We are seeking a friendly, professional, helpdesk assistant to handled customer service for our Shopify store. The role includes tracking orders, replying to customer questions and order inquiries, checking on our status, some availability on live chat. The amount of work would be about 1-2 hours a day M-F.



We use a helpdesk application called Gorgias which creates tickets from all sources -- live chat, email, Facebook messenger, fb, and ig comments. The ideal candidate is fluent in English comfortable working in Gorgias with ticketing and macros. We have a series of pre-made scripts to facilitate communication.



The position starts right away, and could grow to a large role as our company grows.

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Deadline: Not specified

Skills needed

CRM Skype Customer Service

Want to start working on this project?

Log into your Workana account or Register today. Boost your freelance work!

Freelancers who already applied to this project

  • Comprometido, responsable y proactivo. Dentro de mi experiencia como consultor de investigación de mercados, lean startup y recientemente como project manager, he colaborado con proyectos de desar...

  • ¡Qué gusto tenerte por aquí! Aquí vas a encontrar a un Freelancer dedicado, apasionado por lo que hace, minucioso, trabajador, responsable y proactivo, siempre dispuesto a darte los mejores resu...

  • Como empreendedor há 4 anos, desenvolvi habilidades de comunicação assertiva e persuasiva, gestão e treinamento de equipes com foco em performance e liderança em projetos. Com isso, eu sou capaz de...

  • Sou graduada em Administração de Empresas. Atuo com Tradução e Conteúdos e também com Suporte Administrativo/Assistência Virtual/Remota. Realizo trabalhos referentes à escrita acadêmica, redação ...

  • Hola, soy Chileno y actualmente vivo en Colombia, Casado 46 años. Profesor de Enseñanza Básica y técnico programador de computadores. llevo un año ya como Frrelance, en donde me e desempeñado pr...