Experienced Developer for Intelligent Whatsapp Ai Assistant with Crm Integration

We are seeking an experienced developer to build a sophisticated WhatsApp assistant designed to enhance our customer interactions. This intelligent bot will leverage a large language model (LLM) combined with a robust retrieval system to provide accurate, context-aware responses.

Key functionalities required:

*  Natural Language Understanding: The bot must be capable of understanding and processing natural language queries from customers.
*  Knowledge Base Integration: Answers must be exclusively derived from our internal documentation and FAQ pages. The bot must never invent information.
*  Contextual Memory: The assistant needs to remember past conversations with the same customer to provide a seamless and personalized experience.
*  API Integrations: Ability to perform actions such as looking up order statuses and creating support tickets by interacting with our existing APIs.
*  Customer Identification: The bot should identify customers using their phone number or email and display their purchase history.

Admin Dashboard:

A user-friendly admin dashboard is crucial for our team. It should include:

*  Conversation Logs: Full access to read and review all customer conversation logs.
*  Performance Monitoring: Functionality to identify questions the bot struggled with.
*  Knowledge Base Management: Direct editing capabilities for the knowledge base.
*  Analytics: Basic metrics such as daily conversation count and successful resolution rates.

Technical Requirements:

*  WhatsApp Business API: The bot will connect through the official WhatsApp Business API.
*  Data Security: All customer data must be encrypted and handled with the highest security standards.
*  Data Migration: Our current knowledge base resides in Google Docs and Notion, which will need to be converted into a suitable format for the retrieval pipeline.

Project Timeline: We aim for a working Minimum Viable Product (MVP) within eight to twelve weeks.

In your proposal, please detail your approach to building the retrieval pipeline and provide an example of a similar bot you have developed previously.