Front Desk Virtual Assistant

This position focuses on triaging patient inquiries, sending timely and accurate messages to our Medical Assistants (MAs), and initiating medication refill requests when clinically appropriate. If a patient does not meet refill protocol requirements, you would be responsible for assisting them in scheduling an appointment, ensuring continuity of care and adherence to clinical guidelines.This position focuses on supporting clinical operations by triaging patient inquiries, sending timely and accurate messages to our Medical Assistants (MAs), and initiating medication refill requests when clinically appropriate. If a patient does not meet refill protocol requirements, you would be responsible for assisting them in scheduling an appointment, ensuring continuity of care and adherence to clinical guidelines.