Maintenance Coordinator

About New Earth Solutions
New Earth Solutions is on a mission to reconnect people with nature through innovative green infrastructure. We design, install, and maintain living walls, green roofs, and biologically active systems that improve indoor air quality, enhance energy efficiency, and make cities healthier. We’re building a future where buildings breathe, and nature is part of everyday urban life.

Position Summary
We’re looking for a detail-oriented and proactive Maintenance Coordinator to oversee the scheduling, communication, and quality control of our ongoing service projects. You’ll be the operational backbone of our facilities team, ensuring that all client sites are maintained to the highest standards and that our field technicians are supported with the tools, information, and structure they need to succeed.

This is a key role in delivering the premium experience our clients expect—and in helping our cities stay greener, healthier, and more beautiful.

Key Responsibilities
Schedule & Dispatch: Coordinate daily, weekly, and monthly maintenance schedules for our technicians across multiple client sites.

Client Communication: Serve as the first point of contact for maintenance-related client inquiries, ensuring fast, clear, and professional responses.

Work Order Management: Monitor open service tickets, track completion, and follow up on outstanding tasks using project management and CRM tools.

Quality Assurance: Review technician reports, photos, and checklists to ensure work meets internal standards. Escalate issues as needed.

Inventory Support: Track supplies and equipment used in the field, and assist in ordering replacement materials to avoid service interruptions.

Reporting: Maintain accurate records of service visits, plant health ratings, and infrastructure conditions across all projects.

Team Coordination: Communicate daily with the facilities team, ensuring clarity on routes, responsibilities, and priorities.

Process Optimization: Identify ways to improve maintenance workflows, reduce response times, and improve communication across teams.

Qualifications
2+ years of experience in operations coordination, facilities management, or a similar role

Strong organizational and multitasking skills

Excellent written and verbal communication

Comfort using tools like Google Workspace, Asana, HubSpot (or similar CRMs), and Slack

Ability to remain calm under pressure and juggle competing priorities

A keen eye for detail and a passion for quality work

Experience in horticulture, landscaping, or green infrastructure is a plus, but not required

Why Join Us?
Be part of a mission-driven company that’s making cities more livable and sustainable

Work with a collaborative, passionate team that values integrity, innovation, and connection to nature

Growth opportunities as we expand across North America

Competitive salary and health benefits

A balance of office and on-site work—no two days are exactly the same