About this project
admin-support / customer-support
Open
💼 Company: Selena Courier Service
🌎 Location: Remote (must align with UK time zone)
🕒 Schedule: Part-time: Tuesday, Thursday + 1 floating weekday (must be available for weekend cover 7am–12pm UK time if needed)
📌 Contract Type: Freelance / Remote / Hourly or Monthly + Bonus
About the Company
Selena Courier Service is a boutique, premium courier company based in London, operating since 2007. We specialize in same-day deliveries and are expanding into "Man and Van" services. We use Trello and Google Sheets for all coordination — no automated systems — so attention to detail and logic are critical.
The Role
We're looking for a part-time Operations Coordinator to manage courier routes, communicate with drivers and clients, and support backend admin. You’ll work directly with the CEO and play a key role in maintaining operational flow and customer satisfaction.
Responsibilities
Coordinate same-day delivery routes manually using Trello and Google Sheets
Communicate with couriers and clients in real-time
Maintain order records, update delivery statuses, and assist with client queries
Optional: support with lead generation, inbound sales, or social content for bonuses
Requirements
Proficient in Google Sheets, Trello, and basic workflow tools
Excellent written and spoken English
Reliable, organized, and capable of working solo
Must be available on Tuesdays, Thursdays + 1 other weekday
Weekend availability (Sat & Sun 7–12 UK) required if/when client coverage expands
Bonus: Experience in logistics, courier ops, dispatch, or remote admin support
Compensation
Freelance contract — paid hourly or fixed rate (based on experience)
Bonuses available for sales made via phone/web/accounts supported
Annual seasonal break: 20 Dec – 4 Jan
Plus 2 weeks holiday (flexible)
To Apply
Send us:
Your CV
A short message explaining why you’re a good fit
How you’d approach route planning or admin for same-day deliveries
Any relevant experience in logistics, dispatch, or online support roles
Project overview
Selena Courier Service is a premium, London-based delivery company with 17+ years of experience in same-day and urgent deliveries. We’re looking for a reliable, detail-oriented part-time Operations Coordinator to help manage daily courier routes, communicate with drivers and clients, and support backend admin and sales tasks. This role is remote but must follow UK business hours, with an initial schedule of Tuesdays, Thursdays, and one flexible weekday, and the expectation to cover weekend mornings (7am–12pm UK time) as our weekend client base grows.
Our systems are entirely manual; we use Trello and Google Sheets for live coordination, so precision, good logic, and excellent English communication are essential. The role includes optional bonus opportunities tied to client growth and service expansion.
Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed
Delivery term: July 20, 2025
Skills needed