About this project
admin-support / customer-support
Open
We are actively seeking a dedicated and personable Remote Customer Support Specialist to enhance our team. In this vital role, you will be the primary point of contact for our customers, providing comprehensive support across various communication channels. Your main responsibilities will include:
- Responding to customer inquiries promptly and professionally via email, chat, and phone.
- Diagnosing and resolving customer issues efficiently, ensuring a high level of satisfaction.
- Maintaining accurate records of customer interactions and transactions.
- Collaborating with internal teams to escalate complex issues and ensure timely resolution.
- Providing clear, concise, and helpful information to customers regarding our products and services.
We are looking for someone with excellent communication skills, a strong customer-centric approach, and the ability to work independently in a remote setting. Your commitment to delivering exceptional service will be key to fostering positive customer relationships and contributing to our overall success.
* New Zealand
* austral
* Canada
* USA
* SWEDEN
Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Project duration Not specified
Skills needed