Remote Customer & Technical Support Specialist for Nonprofit Services Operation

We are seeking remote support contractors to serve as the primary point of contact for a blend of customer/client support and internal IT helpdesk issues within our small nonprofit-services operation. Responsibilities will include, but are not limited to, password resets, Salesforce access problem resolution, phone system (3CX) troubleshooting, and basic account setup for new staff members. Examples of tasks include assisting users with crm account verification errors, troubleshooting voip softphone password resets, provisioning new employees on the phone system, resolving laptop connectivity issues with office wifi, diagnosing slow-running laptops, clarifying email client setup, addressing complete office phone line outages, and triaging crm workflow save errors.

All work will be conducted within a secure, isolated remote workspace (Kasm Workspaces), accessed via a browser. This setup ensures quality and compliance through session recording and restricts file downloads/uploads. A stable internet connection and a browser are the primary technical requirements for the contractor's personal machine.

The Technical Tier role specifically requires terminal access with a curated set of approved cli tools (curl, dig, traceroute) and read-only log access for in-depth diagnostics, such as network connectivity issues, dns problems, and phone system backend checks. Ideal candidates for this tier will possess basic networking knowledge (e.g., Understanding DNS, WiFi, VOIP troubleshooting), comfort working in a Linux terminal, and the ability to read logs independently.