Remote Reservations & Guest Services Assistant

Holy Cross Monastery – West Park, New York, USA

Holy Cross Monastery is seeking a reliable, organized, and friendly bilingual assistant based in Brazil to work remotely from home, supporting our Guest House reservations and guest services.

Responsibilities:

Respond to guest inquiries and reservation requests in English.

Manage reservations and guest information using our booking system (Roomsy).

Handle email correspondence and follow up on payments and deposits.

Assist with group reservations and guest arrangements.

Provide clear, welcoming, and professional communication with guests.

Requirements:

Fluent English (written and spoken) and native or fluent Portuguese.

Excellent communication and organizational skills.

Computer, reliable internet connection, and ability to work independently.

Previous experience in hospitality, reservations, customer service, or administration is preferred.

Position Details:

Remote position – must be based in Brazil.

Part-time, approximately 20 hours per week.

Compensation in US dollars, based on experience.

Training and guidance will be provided.

We are looking for someone responsible, attentive to detail, and genuinely interested in providing warm and thoughtful hospitality.