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Tenant Relations & Maintenance Coordinator (Part-Time, Remote – Eastern/Central Time Zone Hours)

Published on the April 07, 2025 in Admin Support

About this project

Open

Company Overview:
We are a growing property management team that values clear communication, organized processes, and a human-centered approach to both tenants and team members. We’re currently hiring a Tenant Relations & Maintenance Coordinator to join our remote operations team.
Position Overview:
This role involves direct communication with tenants, contractors, and applicants. You must be comfortable with uncomfortable conversations, especially around debt collection, and have strong organization and follow-through. You’ll also coordinate maintenance requests and assist with applicant inquiries for our rental units. For the right candidate, this position offers potential for growth into a long-term role with expanded hours and responsibilities.

Project overview

Key Responsibilities: 💬 Tenant Relations Make calls to tenants with outstanding rent balances to collect payment professionally Communicate clearly and assertively while remaining empathetic and respectful Respond to tenant questions and concerns with a solution-focused mindset 🔧 Maintenance Coordination Receive and document maintenance issues reported by tenants Create work orders and assign the appropriate technician or vendor Follow up consistently to ensure timely completion of work Close out maintenance tickets with accurate notes and confirmations 🏠 Rental Application Support Answer inquiries from potential renters and guide them through the application process Provide basic details about available units Follow up with applicants and support the leasing process Some sales experience or ability to promote a listing is a plus Ideal Candidate Has: Fluent English (spoken and written) Spanish language skills – a strong plus for speaking with tenants and contractors Experience in customer service, collections, or property management Strong phone presence and comfort initiating difficult conversations Familiarity with basic household maintenance terms and troubleshooting Excellent organizational skills and attention to detail Confident problem-solver with emotional intelligence and resilience Ability to multitask and prioritize in a fast-paced remote environment Tech-savvy and comfortable using property management or CRM software Self-motivated with high follow-through and minimal need for supervision Requirements: Must live in a country or region whose local time aligns with U.S. Eastern or Central Time Zone hours Must have access to a quiet, professional workspace with strong internet connection Must be comfortable making phone calls Position Details: Part-Time (Approx. 20-25 hours/week to start) Remote/Work-from-home Opportunity for increased hours and long-term growth Competitive hourly rate based on experience and skill set How to Apply: Please submit your resume along with a brief introduction explaining: Why you're a good fit for this role A time you handled a difficult conversation successfully Your location and current time zone We look forward to hearing from you!

Category Admin Support
Subcategory Virtual Assistant
Is this a project or a position? Project
Required availability Part time

Project duration More than 6 months

Skills needed

Admin Assistant Microsoft Excel Virtual Assistant

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