Evaluating bids

Administration and Customer Relations Executive

Published on the June 16, 2022 in Admin Support

About this project

Open

Responsibilities:

Admin / Communications:
• Customer Service - responding to prospects and clients via email/ phone/ online chat in English
• Email Handling - responding to customer requests and manage email accounts
• Client Account Management through Customer Portal
• Secretarial tasks

Customer Success:
• Get reviews and feedback from customers and measure our progress
• Help to bring measurability into company on different levels

Project Management (for experienced professionals):
• Create customised translations offers and send to clients
• Find new translators and add them to our network
• Manage entire workflow of translation project from start to finish incl. communication with client(s) and translator(s)

Selection Criteria:
• Completely fluent in English
• High language proficiency in any European or Asian language is an added advantage
• Eager to learn and grow with us
• Attention to detail and multitasking
• Taking full responsibility and keen eyes to look for improvement and optimisation
• Efficient time management
• Fits to the team
• Fun to work with
• Reliable & joins to stay

Project overview

Benefits: • Location independent • Firsthand insight into established translation agency with growth potential • Small and multicultural team • Incentive based salary • Monthly 1:1 Business Coaching How to Apply: If you find yourself suitable for this role, we would love to hear from you. Please send us your CV and Cover Letter. We also strongly encourage you to send us your Myers Briggs test result. There is no right or wrong answer here, it is just for us to see how we can all work together in the best way possible.

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

CRM Customer Service Admin Assistant Customer Support

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