Analisando propostas

Administration and Customer Relations Executive

Publicado em 16 de Junho de 2022 dias na Suporte Administrativo

Sobre este projeto

Aberto

Responsibilities:

Admin / Communications:
• Customer Service - responding to prospects and clients via email/ phone/ online chat in English
• Email Handling - responding to customer requests and manage email accounts
• Client Account Management through Customer Portal
• Secretarial tasks

Customer Success:
• Get reviews and feedback from customers and measure our progress
• Help to bring measurability into company on different levels

Project Management (for experienced professionals):
• Create customised translations offers and send to clients
• Find new translators and add them to our network
• Manage entire workflow of translation project from start to finish incl. communication with client(s) and translator(s)

Selection Criteria:
• Completely fluent in English
• High language proficiency in any European or Asian language is an added advantage
• Eager to learn and grow with us
• Attention to detail and multitasking
• Taking full responsibility and keen eyes to look for improvement and optimisation
• Efficient time management
• Fits to the team
• Fun to work with
• Reliable & joins to stay

Contexto Geral do Projeto

Benefits: • Location independent • Firsthand insight into established translation agency with growth potential • Small and multicultural team • Incentive based salary • Monthly 1:1 Business Coaching How to Apply: If you find yourself suitable for this role, we would love to hear from you. Please send us your CV and Cover Letter. We also strongly encourage you to send us your Myers Briggs test result. There is no right or wrong answer here, it is just for us to see how we can all work together in the best way possible.

Categoria Suporte Administrativo
Subcategoria Atenção ao cliente
Tempo requerido Mais de 20 horas
Isso é um projeto ou uma posição de trabalho? Um projeto
Disponibilidade requerida Conforme necessário

Prazo de Entrega: Não estabelecido

Habilidades necessárias

CRM Serviço ao cliente Assistente de administ... Atenção ao cliente

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