Bilingual Case Manager & Local Guide for Us Visitors in São Paulo

We are seeking dedicated Client Managers to provide essential support for our American clients visiting São Paulo. This role involves offering basic conversational translation services and comprehensive guide services, with a strong focus on ensuring client comfort, managing logistics, and facilitating basic communication. The ideal candidate will act as a trusted local guide, possessing strong interpersonal skills to make each client's experience smooth, reassuring, and positive.

Key Responsibilities:

*  Provide conversational translation for everyday interactions, helping clients understand directions, procedures, and general conversations with local staff, particularly during non-surgical clinic visits.
*  Assist with logistics, including airport meets and transfers, ensuring timely and comfortable transitions.
*  Offer guidance and support during clinic visits, bridging communication gaps with staff (e.g., Explaining simple medical instructions or locating facilities).
*  Proactively ensure client comfort and safety, anticipating needs and offering assistance such as providing water or snacks.
*  Maintain a discreet and professional demeanor, always prioritizing the client's well-being and making them feel cared for.

Required Skills and Qualities:

*  Conversational fluency in both English and Brazilian Portuguese is essential. The ability to handle everyday chit-chat, explain information clearly, and confidently ask/answer questions is paramount.
*  Excellent listening and rephrasing abilities to ensure accurate and empathetic communication.
*  High degree of empathy, patience, and calmness, especially when clients may be feeling nervous, tired, or self-conscious.
*  Strong customer service orientation, with a proactive and client-focused approach.
*  Exceptional reliability and punctuality.
*  Demonstrated cultural sensitivity.
*  Solid local knowledge of São Paulo to assist with navigation and recommendations.
*  Basic organization and time management skills.
*  Proficiency with smartphones and digital tools.
*  Professional appearance and demeanor.

Nice-to-Have (But Not Required):

*  Previous experience in tourism, hospitality, concierge services, reception, or other customer-facing roles (e.g., Hotel, airline, events, language teaching).