Billing and Collections Coordinator

Duties include timely submission of clean claims electronically and following up on uppaid claims as identified through EOB's and aging report. Will call insurance companies to ensure claims are processed/reprocessed properly or to determine reason for denials. Reviews outstanding patient balances weekly and reports to supervisor any collection problem or trends.


This position is located in Central Phoenix (approx. 16th Street & Glendale). This position would be full-time, benefited, Monday through Friday.


summary statement: the billing coordinator will be responsible for the weekly billing of the health plans assigned.

duties and responsibilities:

enters payments and denials in patient’s accounts.
Works denials and submits company write offs to Administrator.
Keeping management informed of billing issues.

Answers phones and assists patients with their questions.
Works requests and problems from insurance companies, patients, etc.
Balances payment and charge batches.

Files daily work.
Prepares and submits claims to various insurance companies either electronically or by paper.
Answers questions from patients, clerical staff and insurance companies.

Identifies and resolves patient billing complaints.
Performs various collection actions including contacting patients by phone, correcting and resubmitting claims to third party payers.
Processes payments from insurance companies.


Personal Skills:

Adhere to MD Home Health and Staffing Core Values.
Volunteer innovative and effective ideas.
Accept and support management decisions.

Comply with all company policies and procedures, in accordance with ethical standards.
Communication skills consistent with job performance (oral, written, and non-verbal)
Attendance meets standards.
Respect confidential information.