Bpo Agent

Job Summary:
We are looking for an experienced, results-driven agent, the primary function of the role is to deliver professional and high-quality customer support. This includes non-technical and technical assistance to each customer. The BPO agent must follow guidelines, processes, and proper use of systems to provide a better customer experience. This role could include customer, client, or third-party communication via phone, email, or text resolving each case in a timely manner.

Job Duties:
•    Answer all incoming customer interactions (phone, email, text) within quality standards.
•    Respond and resolve customer inquiries professionally and promptly and in line with associated processes and procedures.
•    Maintain advanced knowledge of client products and/or services
•    Resolve all customer’s issues or inquiries during the first point of contact wherever possible.
•    Adhere to all company guidelines regarding the delivery of service to customers
Background required:
o    Education
o    High school graduate

o    Experience
o    +1 year of BPO experience.
O    Customer service

o    Skills
o    Analytical and critical thinking
o    Strong oral and written communication abilities.
O    Advanced English Level
o    Teamwork oriented
o    Strong attention to detail
o    Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
o    Strong computer navigation skills and PC Knowledge
o    Quiet and distraction-free environment to work
o    Problem-solving
o    Possess self-motivation to achieve and exceed goals
o    Immediate availability preferred.
Interested candidates will be required to take a personality and fit test and should submit a resume in English to: george@geostrategypartners.com