Customer Service

This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.A Customer Service Representative is a job that requires the ability to handle multiple tasks. They usually take incoming telephone calls and information over the telephone, but some Customer Service Representatives also make outbound calls to their customers.
In most instances it is required to have a High school diploma, and in most cases an Associate degree in Arts or Business is highly desirable. In today's fast pace technology industry its required that most Customer Service Representatives have knowledge or experience in some computer base systems such as Microsoft Word, Excel, or Power point. Also being a certified typist is highly desirable because most of the time you will be inputting data into a data base system, and the company you work for want someone with typing experience and speed.
There usually is a minimum typing speed word per minutes test that most Customer Service Representatives must take and pass,To perform the job successfully, an individual should demonstrate the following Customer Service - Responds promptly to customer needs; Responds to requests for service and assistance. Oral Communication - Speaks clearly and persuasively in positive or negative situations; Responds well to questions. Written Communication - Writes clearly and informatively; Able to read and interpret written information.