About this project
admin-support / customer-support
Only freelancers located in the U.S.
Looking for a friendly and enthusiastic customer support specialist to assist our in house customer service department for a busy and growing e-commerce brand.
-Phone support both inbound and outbound calls
-Responding to live chat, emails and order management
-Educate customer on knowledge of product and more
-Must be a quick communicator, fast typer with a solution focused mindset
-Ability to empathize and exercise patience
-Collaborate and communicate with other CS Reps
Experience with various crm software, shopify, and erp systems is a plus but not required.
*Candidate must be comfortable with working early morning shifts and/or evenings, and weekends. Shift will dependent on business needs at the time*
You will be asked to answer the following questions when submitting a proposal:
Can you pass a background check?
Are you authorized to work in the US?
Can you dedicate 15-20 hrs per week?
Have you ever worked from home?
Category Admin Support
Subcategory Customer Support
Time required Between 10 and 20 hours
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified