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Customer Services

Published on the August 12, 2020 in Admin Support

About this project


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Only freelancers located in the U.S.
May apply.
Looking for a friendly and enthusiastic customer support specialist to assist our in house customer service department for a busy and growing e-commerce brand.

Primary Duties:
-Phone support both inbound and outbound calls
-Responding to live chat, emails and order management
-Data entry
-Educate customer on knowledge of product and more
-Must be a quick communicator, fast typer with a solution focused mindset
-Ability to empathize and exercise patience
-Collaborate and communicate with other CS Reps

Experience with various crm software, shopify, and erp systems is a plus but not required.

*Candidate must be comfortable with working early morning shifts and/or evenings, and weekends. Shift will dependent on business needs at the time*

You will be asked to answer the following questions when submitting a proposal:

    Can you pass a background check?
    Are you authorized to work in the US?
    Can you dedicate 15-20 hrs per week?
    Have you ever worked from home?

Category Admin Support
Subcategory Customer Support
Time required Between 10 and 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

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