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Dynamic Virtual Assistant for Customer Service, Marketing, and Social Media Management

Published on the January 29, 2024 in Admin Support

About this project

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We are on the lookout for a highly motivated and versatile Virtual Assistant to join our team, focusing on customer service, marketing, and social media management. The ideal candidate will be adept at multitasking and adapting to the fast-paced nature of our work. This role is perfect for someone who thrives in a dynamic environment and is committed to delivering exceptional customer experiences.

Key Responsibilities:

Customer Service:
Efficiently manage and respond to customer inquiries through email, chat, and social media.
Provide detailed product information, address issues, and propose solutions to ensure customer satisfaction.
Keep meticulous records of customer interactions and transactions.
Marketing:
Support the creation and execution of marketing strategies.
Perform market research, analyze surveys, and prepare reports.
Develop promotional materials and contribute to marketing campaigns.
Social Media Management:
Manage and grow our presence on social platforms like Facebook, Twitter, Instagram, and LinkedIn.
Regularly post engaging content that aligns with our brand and marketing objectives.
Monitor social media trends, analyze performance metrics, and suggest strategies for improvement.

Project overview

General Context: Location: Remote, based in the UAE. Working Days: Friday to Tuesday, with Wednesday and Thursday off. Hours: 8 hours per day, flexible but availability is required during core business hours. Contract Length: Ongoing project, renewable monthly. Experience Level: Prior experience as a Virtual Assistant, in Customer Service, or similar roles is preferred. Required Skills: Exceptional communication skills, strong organizational abilities, expertise in social media platforms, understanding of basic marketing principles, and comfortable with virtual collaboration tools. Education: A degree in Business Administration, Marketing, Communication, or a related field is advantageous. Language: Can speak We value diversity and inclusivity and encourage all qualified candidates who are proficient in English to apply. If you are passionate about customer service, comfortable in a fast-paced environment, and have a knack for social media and marketing, we look forward to hearing from you!

Category Admin Support
Subcategory Virtual Assistant
Project size Large
Is this a project or a position? Project
Required availability As needed

Delivery term: February 01, 2024

Skills needed

Admin Assistant Microsoft Excel Virtual Assistant Copywriting

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