Full-Time Customer Service Representative for Event Management Company Proyecto Max

Customer Service Representative

We are a dynamic company running approximately 50 events per month across the US and Europe.

We are seeking a dedicated Customer Service Representative to manage email and social media inquiries, ensuring a positive customer experience. The ideal candidate is organized, proactive, and able to communicate in a warm, authentic manner that reflects our brand and values.

Responsibilities:
- Respond promptly and professionally to customer inquiries, including event transfers, refunds, and general support requests.
- Represent our brand with a warm, empathetic, and customer-focused approach.
- Manage customer communication channels, ensuring no inquiries are overlooked and all follow-ups are completed.
- Understand and apply company policies while exercising sound judgment when handling customer concerns.
- Develop and maintain in-depth knowledge of all company products, events, programs, and offerings in order to provide accurate, informed answers to customer questions.
- Proactively identify customer needs and recommend the products, events, or offerings that are most relevant and likely to provide value.
- Utilize platforms such as Eventbrite, Mailchimp, GoHighLevel and Meta Business Manager to manage customer communications effectively.
- Coordinate with the team on urgent inquiries, escalations, and event-related updates.
- Assist with other company projects as needed.

Requirements:
- Excellent written English and communication skills.
- Strong customer service skills, with the ability to respond naturally, empathetically, and professionally.
- Ability to understand and consistently represent our company's brand voice, culture, and values.
- Strong attention to detail, organizational skills, and accountability.
- Ability to work independently, prioritize inquiries, and meet response deadlines.
- Experience in customer service, particularly with email and social media inquiries.
- Familiarity with Eventbrite, Mailchimp, and Meta Business Manager is a plus.

Additional Information:
- Working hours mostly during New York daytime on weekdays, with occasional weekend hours when events are scheduled.
- The position is full-time.
- Compensation is $400-$500 per month.