Looking for Customer Service Agent

Payment method: Verified

Evaluating bids
Pay: RM 300/month
•    Flexible: Work from home or anytime, anywhere (as long as you have access to laptop/PC & Internet)

2Kupang is a fintech start-up in Malaysia. You can check out 2Kupang.com for more info. We are looking for customer service agent to help us out with maintaining relationship with our users.

(We currently have 100-150 users)

Your responsibility includes, but not limited to:
•    Handling enquiries from our users (typically 5 - 10 enquiries a day)
•    Maintaining good relationship with users
•    Input-ing users’ receipt details into excel sheet (our users will send us receipts about their daily spending, we need you to read those receipt and key in into excel. Usually around 100 receipts a day)
•    Reminding users to send in receipts.
•    Sending users a daily update about their daily savings.

Preferred Qualities:
•    Patient and able to handle users’ queries courteously
•    Attention to details
•    Well-versed in English & Malay language.
•    Preferably based in Malaysia (because of the timezone)

Our system is semi-automated. You can expect a working hour of 1-2 hrs a day.

The receipts come in everyday, so we expect you to work every day too. (Of course, you can take some time off if needed)

Our current team member will work with you to improve the flow, so the daily chores can be done in less time.

Category: Admin Support
Subcategory: Customer Support
Time required: Between 10 and 20 hours
Is this a project or a position?: Project
Required availability: As needed

CRM Customer Service Microsoft Excel

USD 50 - 100





Interested freelancers

Days until project expiration: 14 days

Published: 2 weeks ago

Deadline: Not specified

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Freelancers who already applied to this project

Niña J. d. R.I am a team player. Efficient in MS Ofiice, can do call and email handling. I used to be a customer service representative for a local bank. Handle calls and resolve customers issues. More details

Ahmed N.Hello! This is Ahmed Nibir. I completed my post-graduation this year in Finance and Banking. I live in LKhulna, Bangladesh. I'm fluent in English, Hindi and Urdhu languages. My hobbies are fishing, traveling and readi... More details