Remote Part-Time Customer Support Needed

Flywheel Investors is seeking a dedicated Remote Part-Time Customer Service Representative with strong English skills. Flywheel Investors is a U.S. Based commercial real estate company specializing in self-storage and industrial facilities in Texas.

This part-time position initially requires availability on weekends (Saturdays and Sundays) and two weekdays (32 hours per week) between 9:00 am - 5:00 pm cst. The role may expand to 5 days per week after the 30-day trial period. Compensation starts at a minimum of $640 per month with potential for growth, including full-time employment, salary increases, leave benefits, and more.

Responsibilities:

Provide exceptional customer service via calls, emails, and texts.
Assist potential and existing tenants with inquiries, facility access, payments, and other issues.
Handle edge-case scenarios and report activities.
Contribute to process improvement and knowledge base documentation.
Manage calendars, perform market research, and research tools/software.
Requirements:

South America-based Virtual Assistant with a 2-year college degree and 3-8 years of relevant experience.
Proficient in English communication both written and verbal.
Strong attention to detail and has excellent organizational skills.
Proficiency in Google Workspace, Google Docs, Google Sheets, Google Calendar, and Calendly.
Familiarity with Asana, Freshdesk, and Slack.
Technical requirements: computer (8GB RAM or higher), reliable internet (5 Mbps upload, 25 Mbps download), noise-canceling headset with a microphone, backup internet, and electricity.

Ideal Candidate: Proactive, forward-thinking, inquisitive and has a positive attitude.

Application Process: Submit a 1-5 minute video introducing yourself, mention “Flywheel Investors” summarizing your Customer Service Representative experience, and explaining your current employment status or recent activities via the provided Google Form link.

Link: https://docs.google.com/forms/d/e/1FAIpQLSejA4olsqBg_3S45MVCI9S7F2OuCRtnIMpycE2bIIowjidQwQ/viewform