About this project
admin-support / customer-support
We own and operate an e-commerce business that sells products for golf carts online. Yes, golf carts. We have been in business for 6 years and are growing rapidly (especially with the coronavirus).
We are a team of 7 with 4 Full-Time Employees in the United States, and 3 Full-Time Virtual Employees in the Philippines. We also have 10 contractors that help us with web development, marketing, bookkeeping, etc. We are looking for one special someone to be our 4th Full-Time VA/Customer Service team member!
If you are the person that fixes something right away or makes your bed without being asked, then you are what I am searching for.
It is very critical that you:
(1) Can speak & type in fluent English
(2) Are EXTREMELY reliable
(3) Enjoy learning and learn quickly
(4) Have a positive attitude :)
What will you be doing?
• Working with team members to respond to customer calls/emails/chats (daily)
• Researching & completing random projects from time to time (weekly/monthly)
• Having fun chatting with other team members via Slack!
• Learning about golf carts and how an e-commerce company operates!
When will you be working?
us business hours 9:00-6:00 pm est monday-friday to start
what to provide?
*please go to this website: http://www.typingtest.com/ and take the 1-minute typing speed test. Instead of "Aesop's Fables", please click the dropdown box and choose "The Wonderful Wizard of Oz". Take the test and then take a screenshot of the resulting score.
Take a few tests if you need to, but do it yourself please. Please then send the screenshot.
*Do your best to respond to a customer who just sent you the following email: "Hey, my name is John and I just received one of your battery chargers and it is the wrong one.
This will be a Full-Time position (40 hours/week) beginning as soon as possible. We are looking for a long-term employee for years to come. Pay starts at $500/Month.
We will ask qualified candidates to complete a 4-week trial (we pay for every minute you work with us, hopefully it's for a long long long time!)
Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed
Delivery term: Not specified