Bdc agents

We’re looking for a highly motivated and professional BDC Agent to join our growing remote team. As a key member of our Business Development Center, you will be responsible for handling inbound and outbound calls, nurturing leads, setting appointments, and delivering an outstanding customer experience—all while communicating fluently in both English and Spanish.

🎯 Key Responsibilities:

Handle incoming calls, texts, emails, and chat inquiries in both Spanish and English.
Make outbound calls to follow up with leads, schedule appointments, or confirm interest.
Input detailed notes and customer interactions into our CRM system.
Maintain high contact and follow-up rates to ensure lead engagement.
Build rapport with potential customers and represent the brand professionally.
Meet or exceed daily/weekly performance goals (e.g., Appointments set, call volume, etc.).
Collaborate with sales or service departments to ensure smooth handoffs.
🛠️ Requirements:

Fluent in both Spanish and English (spoken and written).
1+ year of experience in a call center, customer service, or BDC role.
Strong communication and active listening skills.
Tech-savvy and comfortable using CRM systems and call center tools.
Quiet, professional home office setup with a reliable internet connection.
Availability to work [insert your desired schedule and time zone].
💡 Preferred (but not required):

Experience in the [automotive, real estate, or other relevant] industry.
Familiarity with tools like Zendesk, HubSpot, Salesforce, or CallRail.
Previous remote work experience.
💼 What We Offer:

Competitive hourly pay or salary + performance bonuses.
Flexible remote work environment.
Training and ongoing support.
Opportunities for growth and advancement.
🚀 Ready to Join Us?

Apply today and become a key part of a dynamic, bilingual team that values professionalism, performance, and customer satisfaction.