Bilingual Appointment Setter for Medical Spa (English & Spanish)

We are seeking a highly professional and experienced Bilingual Appointment Setter to join our team, focusing on a Medical Spa / Aesthetic Medicine industry client. The ideal candidate will be fluent in both English and Spanish, with a strong background in customer service and appointment scheduling. This role requires excellent communication skills and the ability to manage client interactions across various platforms.

Responsibilities include:

Responding promptly and professionally to incoming messages on Instagram, WhatsApp, and other social media platforms.
Efficiently handling all client inquiries, providing accurate information and maintaining a high standard of service.
Making and receiving phone calls as necessary to manage client communications and scheduling.
Scheduling and managing appointments using our designated booking system, ensuring accuracy and optimal calendar management.
Proactively following up with leads to convert inquiries into scheduled appointments.
Consistently maintaining excellent communication and customer service standards.
Representing the brand with the utmost professionalism and warmth in all interactions.

Required Skills and Experience:

Fluent in both English and Spanish (written and spoken).
Proven experience in appointment setting or customer service roles.
Exceptional communication skills, both verbal and written.
High attention to detail and a commitment to fast response times.
Ability to effectively follow established scripts and adapt communication style as needed.
Experience managing Instagram and WhatsApp business accounts.
Reliable and stable internet connection.
Availability to work during U.S. Eastern Standard Time (EST) hours.

Preferred Skills
Background in beauty, aesthetic medicine, wellness, or customer care

Sales or conversion experience

CRM familiarity



What We Offer


✨ Competitive hourly rate

✨ Long-term position with growth potential

✨ Training and scripts provided

✨ Flexible schedule (but must cover key hours)

✨ Supportive and professional work environment