Bilingual Live Chat Agent (Spanish/English) for Igaming Customer Support

We are seeking high-caliber Live Chat Agents to provide exceptional, bilingual support (Spanish and English) within our fast-paced iGaming and crypto ecosystem. We expect our agents to deliver professional, accurate, and empathetic service while maintaining a high degree of technical proficiency.

Core Responsibilities
Deliver fast and professional customer support via live chat in both Spanish and English.
Follow established guidelines to resolve player inquiries with precision and care.
Identify and escalate complex cases to specialized teams or leadership when necessary.
Act as a first line of defense for Responsible Gaming by assisting with limits and self-exclusion processes.

Required Qualifications
Bilingual Proficiency: Native or professional fluency in both Spanish and English is mandatory.
Technical Knowledge: Familiarity with CRM systems, live chat tools, and cryptocurrency/blockchain payment methods.
Soft Skills: High emotional intelligence, patience, and the ability to remain composed during escalated disputes.
Operational Excellence: Strong problem-solving skills, attention to detail, and the ability to handle multiple concurrent chats.

Preferred Experience
Prior experience in the iGaming industry.
Knowledge of KYC and compliance within heavily regulated environments.
Previous leadership or supervisory experience.

Compensation & Benefits
Base Salary: Competitive compensation commensurate with experience and jurisdiction.
Bonus: Incentives based on KPIs: Customer Satisfaction (CSAT), First Response Time (FRT), and Compliance.
Professional Development: Comprehensive training on Compliance, KYC, and Responsible Gaming using Brief Intervention Techniques (BIT).

Why Join Us
We invest in your growth. This role offers a clear path toward leadership and specialized support positions. You will join a supportive remote environment where you are empowered to act decisively and empathetically, serving as a critical safeguard for our community through responsible gaming and compliance excellence.