Bilingual Phone Agent — U.S. Electrical & Financial Services (Colombia preferred)

We are a growing U.S.-Based electrical contracting and financial services company (Yes Electric llc + arc capital) hiring a full-time bilingual (english/spanish) phone agent based in colombia or latin america.

Role Overview:
You will handle inbound and outbound calls for multiple U.S. Business lines:
- Yes Electric: Schedule electrical service appointments, answer customer questions
- ARC Capital: Pre-qualify small business owners for factoring and equipment financing
- Virtual receptionist duties for additional clients (TOS product)

Requirements:
- Native or near-native English fluency (neutral accent strongly preferred)
- Excellent phone presence and professional demeanor
- Reliable high-speed internet (25 Mbps+ down, 10 up minimum — speed test required during interview)
- Backup internet connection (mobile hotspot or co-working space nearby)
- Quiet home office or co-working space
- Available Mon–Fri 8am–5pm Central Time (same as your local time if Colombia-based)
- Experience with CRM tools a plus

Compensation: $10–$13/hr USD ($1,600–$2,080/mo full-time)

Training: Full script and onboarding provided. Week 1 is shadow-only — you listen to calls before taking any.

To Apply: Record a 60-second voice introduction in English and include it with your application. Tell us about your customer service experience.