Evaluating bids

Customer Service & Operations Coordinator for Residential Cleaning Company

Published on the July 26, 2025 in Admin Support

About this project

Open

đź“… Currently Hiring For Customer Service & Operations Coordinator
đź’° $800-1000 USD per month
⏲ Full-time. Working between 8AM-5PM CST (Central standard time). Your shift will likely be through the weekend.
đź’ˇ Long-term Hire (this is not a short-term project)
đź—ş Remote work!

Responsibilities:
-Support cleaners with scheduling, check-ins, and job coordination
-Answer questions via text / phone call from customers about their bookings, scheduling, and service
-Handle bookings with urgency, care, and extreme attention to detail
-Ensure seamless communication and hand-offs with customers and cleaners through email, phone, or text
-Execute daily, routine tasks that support the operations of the businesses
-Collaborate with the Founders on strategic initiatives to help drive the company forward

Skills Requirements:
-Applicants must have native-level proficiency in English
-Detail-obsessed—you notice everything, down to the smallest typo
-An exceptional communicator, both verbally and in writing
-Quick on the keyboard, even while on the phone
-Eager to learn, adapt, and grow in a fast-paced, ever-changing environment

Project overview

Who We Are: We are the most awesome cleaning company on the planet. Ok, so we may be a little biased… but our customers and team members do love working with us! Why Join Us? -Be part of a tight-knit, entrepreneurial team shaping the future of a rapidly growing company -Enjoy the flexibility of a fully remote role, allowing you to work from anywhere (as long as your workplace is super quiet for calls) -Build a career with a company that values and invests in your professional growth Who You Are: -You're a highly reliable and organized individual who thrives on detailed work and loves getting things done. -You have strong writing and computer skills and always follow through on your commitments. -Staying on top of tasks is second nature to you. You’re detail-oriented and methodical. -You bring customer service skills to the table and can confidently de-escalate situations when needed. -Problem-solving is your thing, and you’re great at multi-tasking while staying organized. -While scheduling experience is a plus, it’s not required — we’ll train you! -You take ownership of your work. If you say you’ll follow up, you always do. -With clear guidelines, you can make independent decisions and don’t need constant direction. You think for yourself. -At the same time, you’re a team player who enjoys collaborating and supporting others. -You thrive in a fast-paced, dynamic environment and can think on your feet under pressure.

Category Admin Support
Subcategory Virtual Assistant
Project size Large
Is this a project or a position? Project
Required availability Full time

Project duration More than 6 months

Skills needed

Virtual Assistant Customer Service Customer Support Admin Assistant Microsoft Excel

Want to start working on this project?

Log into your Workana account or Register today. Boost your freelance work!