Experienced Inbound Call Specialist for Property Auction Support and Appointment Setting

We are seeking a dedicated Inbound Call Specialist to serve as the first human voice a homeowner hears after responding to our outreach campaigns regarding a property auction. This is a crucial role focused on providing support and guidance during what can be a stressful time for homeowners. Your primary responsibility is not to sell, but to listen attentively, qualify homeowners based on established criteria, and guide them towards their next steps by booking an appointment in our CRM system.

Responsibilities include:
Answer inbound calls from homeowners who have responded to our outbound SMS, voice, and email campaigns.
Qualify homeowners using established criteria, which includes assessing property status, auction timeline, mortgage details, occupancy, and their willingness to engage.
Ensure homeowners feel heard, informed, and in control of their decisions throughout the conversation.
Accurately book appointments within our CRM system.

Requirements:
2+ years of experience in an inbound call role, with a preference for backgrounds in collections, loss mitigation, insurance claims, or real estate.
Proficiency with crm systems (experience with ghl, salesforce, or hubspot is highly valued).
Demonstrated ability to handle high-emotion conversations while maintaining composure and professionalism.
Possession of reliable internet access and a quiet, professional workspace, as this is a remote position.