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Facebook Community Manager + Customer Support

Published on the November 15, 2023 in Admin Support

About this project


Time Commitment: 5 hours per month

Project Overview:
We are seeking a part-time Customer Service and Facebook Community Manager to join our team. This role is ideal for someone with excellent communication skills and a passion for engaging with community members on social media platforms, particularly Facebook. The candidate will be responsible for managing our Facebook community, responding to customer inquiries, and fostering a positive environment.

Key Responsibilities:

Monitor and manage our Facebook community, ensuring a welcoming and inclusive atmosphere.
Respond promptly to customer inquiries and comments on Facebook.
Develop and post engaging content to foster community interactions.
Collaborate with the marketing team to align community management strategies with overall business goals.
Provide feedback and insights gained from community interactions to help shape future marketing strategies and customer service initiatives.
Maintain a consistent presence in the community, dedicating approximately 5 hours per month to these tasks.

Strong communication skills, both written and verbal.
Familiarity with Facebook and other social media platforms.
Ability to work independently and manage time effectively.
Experience in customer service or community management is preferred.
Passion for engaging with and supporting community members.
Bilingual (English/Spanish) skills are a plus.
Application Process:
Interested candidates should submit a resume along with a brief cover letter highlighting relevant experience and why they are a good fit for this role.

Project overview

This Mis Centavos community is dedicated to Latino tax office owners and preparers, serving as a valuable space for sharing knowledge, experiences, and insights in the world of accounting, bookkeeping, and tax preparation. Inspired by the Mis Centavos podcast, our group aims to extend the conversation beyond the airwaves, creating an interactive platform for learning and collaboration.

Category Admin Support
Subcategory Virtual Assistant
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed