Hire an Experienced Customer Service and Sales Dispatcher

We are seeking a highly reliable and organized individual to join our home service company as a Customer Service / Sales Dispatcher. This role is crucial for managing customer communication and scheduling, ensuring smooth operations and high customer satisfaction.

Key Responsibilities:
- Efficiently answer incoming calls and respond to SMS messages from customers.
- Qualify customer requests to understand their needs and provide initial information.
- Offer basic pricing details and request necessary photos for service assessment.
- Schedule estimates and jobs accurately, coordinating with technicians.
- Proactively follow up with leads and existing customers to ensure engagement and satisfaction.
- Maintain and update customer relationship management (CRM) software, including notes and lead statuses.
- Coordinate and optimize technician schedules for maximum efficiency.
- Actively work to convert customer inquiries into booked jobs, contributing to sales goals.

Required Skills and Experience:
- Strong proficiency in English, both written and verbal.
- Excellent customer service and sales skills.
- Highly organized with strong attention to detail.
- Comfortable working with CRM systems and other relevant software.
- Proven ability to multitask and manage various responsibilities simultaneously.
- Prior experience in customer service, sales, dispatching, call centers, or appointment setting is essential.