Onboarding Specialist

Job Posting: Onboarding Specialist
Location: Remote
Type: Full-Time
About Us
At Neo Mark Media, our vision is to be the transformative force in the sales industry, helping companies of all sizes overcome traditional challenges and thrive in an advanced digital market. We revolutionize the sales industry by providing innovative tools and digital marketing strategies that empower entrepreneurs, ease their daily burdens, and enable them to achieve success with confidence.

Our Values
Results Driven: We are committed to achieving tangible results. Every strategy aims to create a concrete impact for our clients.
Transparency and Responsibility: We value open communication and take responsibility in every interaction.
Innovation: We continuously seek new ways to address challenges and improve our strategies.
Excellence: We strive for excellence in every aspect, from planning to execution.
Extreme Ownership:  In our company means each team member takes full responsibility for their roles, decisions, and outcomes, ensuring that every task is approached with a proactive mindset and a commitment to continuous improvement. It involves owning both successes and failures, actively seeking solutions, and fostering a culture of accountability and leadership.
Speed Without Compromising Accuracy:  We focus on delivering results quickly while maintaining the highest standards of precision and correctness. It emphasizes the importance of efficiency, prioritization, and meticulous attention to detail, ensuring that quality is never sacrificed for the sake of speed.


Responsibilities
Set up Azura Hub for clients.
Complete all onboarding sub-tasks for each client.
Automate processes within the Azura Hub CRM.
Schedule and conduct personalized consultations with clients.
Update all tasks and sub-tasks within the Onboarding department.
Maintain constant communication with the team.
Provide Neo Mark Media access to clients' business managers.
Handle the A2P process.
Introduce and build up the Customer Success Specialist.
Keep SOPs up to date.
Provide Slack support for client chats.

Qualifications
Experience in customer service.
Experience managing CRMs like GoHighLevel.
Experience using project management applications like ClickUp.
Strong communication skills.
Fluent Bilingual ( Spanish and English )

Why Join Us?
Be part of a results-driven, transparent, innovative, and excellent team.
Work remotely with a flexible schedule.
Engage in continuous learning and development opportunities.
Contribute to a transformative mission in the sales industry.

Apply today and be part of our journey to revolutionize the sales industry!