Part-Time Ebay Marketplace Manager for Customer Service and Store Support

We're a US-based footwear resale business (Hotboots4u) looking for a part-time eBay Marketplace Manager based in Costa Rica to handle customer service and day-to-day store operations. We're specifically looking for someone with strong written English and Spanish fluency. This is an ongoing part-time role, roughly 10-15 hours/week to start, with room to grow.

Responsibilities:

Respond to buyer messages promptly and professionally (order status, sizing questions, returns, disputes)
Manage eBay cases and returns through Seller Hub
Handle offers/price negotiations within approved guidelines
Flag recurring product or buyer issues to the store owner
Update listings (price, description, stock status) as directed

Requirements:

Excellent written English — clear, professional, and warm tone is essential
Native or fluent Spanish
Prior experience with eBay Seller Hub, or similar experience on Amazon/Etsy/Mercado Libre
Based in Costa Rica, available during US Central time business hours
Reliable internet and comfortable using WhatsApp/Slack for daily communication

Pay: $5-$10/hour, based on experience — paid biweekly via Payoneer or Wise.

To Apply — please answer this in your application (required):
"A buyer messages you saying a pair of shoes came a half-size too small and they want a refund, but the return window technically closed 3 days ago. How would you respond?"

(Applications without a clear, well-written answer to this question will not be considered.)