Sales and Client Relationship Manager for Ongoing Engagement

**do not apply if you do not haves high-ticket sales experience**

we are seeking a highly motivated and experienced sales and client relationship manager to join our team.

We are a luxury private chef placement and culinary concierge agency based in Miami, Florida. We place vetted professional chefs with ultra-high-net-worth households across the United States and execute bespoke private dining experiences for elite clientele. Our clients are executives, athletes, celebrities, and high-net-worth families who hold every aspect of their lives to an exceptional standard — including who represents us to them.

The primary responsibility will be to manage the entire client journey, from initial lead closing through ongoing relationship management and upselling opportunities. This role requires a proactive individual who can effectively nurture client relationships, identify growth potential, and ensure client satisfaction throughout their lifecycle with our company. Key tasks include: lead conversion, strategic upselling, maintaining strong client communication, and understanding client needs to provide tailored solutions.

What you will be responsible for:
— Responding to inbound inquiries within 30 minutes during business hours
— Conducting discovery calls and presenting the right service for each client
— Building proposals and following up through a structured sequence until leads convert or close
— Managing active client relationships and identifying upsell opportunities
— Conducting outreach to referral partners — wellness clinics, staffing agencies, luxury real estate, yacht companies — via email and LinkedIn
— Logging all activity in Airtable and submitting a detailed end-of-day report every business day

Who you are:
— Background in luxury hospitality, private service, high-end sales, or concierge management
— Flawless, accent-neutral English — spoken and written. This is non-negotiable. You will be communicating directly with ultra-high-net-worth clients in the United States and your communication is a direct reflection of our brand
— Obsessively detail-oriented — one mistake in a client communication can cost a relationship
— Proactive and self-managing — you do not wait to be told what to do next
— Discreet — client confidentiality is a core value of everything we do
— Available Monday through Friday with flexibility for early morning or evening lead coverage across US time zones

Compensation & Incentives:
This role includes a base hourly rate plus performance-based incentives. You earn in three ways beyond your base:

— Closed leads: Every new client you bring from inquiry to confirmed booking earns you a closing bonus. The stronger your conversion rate, the more you earn.

— Partnership activations: Every new referral partner you establish that sends us a client earns you an activation bonus.

— Ongoing partner referrals: Every additional booking that comes through a partner you established continues to earn you a bonus going forward.

We believe in rewarding performance directly. This role has real earning potential for someone who treats it like their own business.

**Please do not apply if English is not near-native fluency level or if you are not available to cover US Eastern Time business hours.**