Talent Manager | Client Experience

Client experience & retention is your expertise.
Enjoy base pay plus rewards for the trust you build. You will own the client experience for a respected 30-year firm. You will work directly alongside our leadership team and you will earn more every month that our clients stay and thrive.

who we are
our speaker firm is a 30-year firm in the speaking and corporate training industry. We help professional speakers build the positioning, pipeline, and systems that land consistent, high-value bookings. Our clients are experts and authors who expect excellence. We deliver it.
We are in a planned growth phase. Our client base is set to grow several times over. This role sits at the center of that growth.

the role
you are the speaker's trusted guide, from their first question to long-term membership. You are the face of our client experience. Clients will know your name. They will call you first.

what you will own
pre-enrollment conversations. You are introduced live at our flagship event to answer speakers' questions before they enroll. You also hold sales conversations between events.

1:1 Brand and Positioning Sessions. You guide each new client through two sessions that sharpen their brand and message.

Ongoing client care. Regular check-ins, Slack support, and quarterly renewal calls that keep clients engaged and growing
.
Issue resolution. You hear concerns early, solve what you can, and escalate the rest quickly.

Thoughtful transitions. When a client moves on, you make sure they leave feeling respected and well served.

Follow-up and follow-through. You stay in touch with event attendees who have not yet enrolled.
Relationship tracking. Every client and next step lives in our Crm.

how you earn
a plan built to reward people who build relationships.
Our compensation plan is designed for a self-directed professional who wants income tied to results, not hours.

- 1. A steady $300 monthly base for your core client and sales work.
- 2. Get paid $100 for every client session you deliver. Each new client means more sessions and more income.
- 3. An ongoing 5% monthly share of our membership revenue. Every member who stays earns you income every month. As our membership grows, your share grows with it.
- 4. A $350 bonus for every new client you personally enroll.

The more our membership grows, the more you can earn. Top performers will have the first opportunity to lead as our team expands.

who you are
- you think for yourself. You see what a client needs before they ask.
- You take ownership. When something is unclear, you find the answer or raise it fast.
- You build bridges. Clients see you as a strategic partner, never a salesperson.
- You follow through. Nothing slips. Every promise is kept.
- You run yourself well. Deeply organized and self-motivated.
- You lead with integrity. You measure yourself by results.

what you bring
- a proven record of client experience excellence in coaching, consulting, customer success, training, hospitality, or professional services.
- Experience training or mentoring clients.
Sales and professional communication experience.
- Basic CRM skills.
- Polished, clear spoken and written English that U.S. Executives follow with ease.
- A confident, camera-ready professional presence.
-Reliable high-speed internet, good lighting, and a professional workspace.

No speaking-industry experience is needed. We will teach you the industry.

our standard
we aim for 95% or higher client satisfaction. That includes clients who move on. You will be the person who makes that possible.

the rhythm
about 15 hours per week on average. About 25-30 hours per week during our quarterly event blocks. You set your own schedule around booked client calls, held during U.S. Business hours.
Fully remote.