Bilingual Client Services and Operations Coordinator

About Us
Lynx Surveyors & Engineering is a fast-growing firm specializing in land surveying and construction support services. We work closely with developers, contractors, and property owners, delivering accurate and timely services that support construction and development projects. We are currently seeking a highly organized and detail-oriented professional to serve as a key point of contact for incoming client orders and operational coordination.

Position Overview
The Bilingual Office Manager / Customer Service Coordinator will be responsible for managing and processing all incoming service requests, primarily via email, and ensuring efficient internal dispatch and follow-through. This is a critical operational role that requires strong organizational skills, attention to detail, and a solid understanding of the U.S. Construction and surveying industry. The ideal candidate will be comfortable handling a high volume of email communication, coordinating with field and drafting teams, and maintaining accurate internal records. Fluency in both English and Spanish is required.

Key Responsibilities
•    Monitor and manage all incoming orders and service requests via email
•    Accurately interpret client requests related to surveying and construction services
•    Enter orders into company systems with precision and completeness
•    Act as a dispatcher, coordinating assignments with field crews, CAD technicians, and project managers
•    Track project status and follow up to ensure timely completion
•    Communicate professionally with clients regarding order confirmations, timelines, updates, and documentation
•    Maintain organized digital records and documentation for all projects
•    Assist with invoicing coordination and administrative support tasks as needed
•    Identify potential issues proactively and escalate when necessary

Qualifications
•    Previous experience in office administration, customer service, or operations coordination
•    Strong understanding of the U.S. Construction, land development, or surveying industry
•    Excellent written and verbal communication skills
•    Bilingual fluency in English and Spanish (required)
•    Highly organized with exceptional attention to detail
•    Ability to prioritize and manage multiple tasks in a fast-paced environment
•    Strong problem-solving and decision-making skills
•    Proficiency in Microsoft Office (Outlook, Excel, Word); experience with CRM or order management systems preferred

What We Offer
Competitive compensation based on experience
Stable, long-term position within a growing company
Supportive and collaborative work environment
Opportunity for advancement and increased responsibility